Privacy Policy

Privacy Policy

At Kylie & Luke Melbourne, we value the trust you place in us when you choose to shop with our boutique. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our store or make a purchase. We treat your data with the utmost care and respect, ensuring your shopping experience is safe and secure.

1. Information We Collect To provide you with the best possible service and ensure your items reach you safely, we collect the following personal information when you place an order or create an account:

  • Personal Details: Your full name.

  • Contact Information: Your email address and phone number.

  • Delivery Details: Your shipping and billing address.

  • Payment Information: Your credit card details (please note: these are processed through highly secure, encrypted payment gateways; we never store your full credit card information on our servers).

  • Technical Data: Your IP address, device information, and browser type.

  • Store Activity: Your browsing behavior and interactions with our website to help us improve your experience.

2. How We Use Your Information We use the collected data carefully and strictly for the following purposes:

  • Order Fulfillment: To process your payments, arrange the dispatch of your parcels, and provide you with tracking updates.

  • Customer Support: To assist you with any questions regarding your order, sizing, or our collections.

  • Communication: To send you important order updates and, if you have opted in, relevant news about new arrivals or exclusive offers.

  • Store Improvement: To analyze how our customers use the website so we can continuously improve our boutique and service.

3. Sharing Data with Third Parties We respect your privacy and will never sell your personal information. We only share your data with trusted third parties when it is absolutely necessary to fulfill our services to you. This includes:

  • Payment Providers: To securely process your credit card transactions.

  • Logistics & Shipping Partners: Including international fulfillment centers and local couriers like Australia Post, so they can deliver your parcel to your doorstep.

  • Legal Obligations: Only if we are required to do so by law.

4. Data Retention Your personal information is kept only for as long as necessary to fulfill the purposes outlined in this policy, to provide you with excellent customer service, or as required by legal and tax obligations.

5. Cookies Our website uses cookies to enhance your browsing experience, analyze store traffic, and support our marketing efforts. Cookies help us remember your preferences and items in your shopping cart. You can easily adjust your cookie preferences at any time through your browser settings.

6. Your Rights You always have control over your personal data. You have the right to request access to the information we hold about you, to correct any inaccuracies, or to ask us to delete your personal data entirely. If you wish to exercise any of these rights, simply reach out to us.

7. Contact Us If you have any questions, concerns, or simply want to know more about how we handle your privacy, please don't hesitate to get in touch with us. We are always here to help.

  • Store Name: Kylie & Luke Melbourne

  • Location: Postelstraat 11A, 's-Hertogenbosch

  • Email: info@kylielukemelbourne.com