Terms of Service

Terms of Service

Welcome to Kylie & Luke Melbourne. These Terms of Service outline the rules and guidelines for shopping with our boutique. By accessing our website and placing an order, you agree to be bound by these terms. We have kept them as clear and straightforward as possible.

1. Applicability & Agreement By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions. These terms apply to all users of the site, including browsers, customers, and merchants.

2. Product Information & Curated Collections We put a lot of heart into selecting and describing our pieces accurately so you know exactly what to expect. However, please note that slight variations in color may occur due to different monitor settings. While we strive for perfection, occasional typographical errors or inaccuracies in product descriptions or pricing may happen. We reserve the right to correct any errors and to update information at any time without prior notice.

3. Ordering & Secure Payments To ensure a smooth and safe checkout experience, we exclusively accept secure Credit Card payments. All transactions are encrypted and processed through certified payment gateways. An order is only finalized and moved to processing once the full payment has been successfully authorized.

4. Processing & Global Shipping To bring our collections to you, we work closely with an international fulfillment center. This allows us to offer unique styles while managing our inventory efficiently.

  • Processing Time: Your order will be carefully prepared and dispatched within 1 to 3 business days.

  • Shipping Time: Once dispatched, standard delivery takes approximately 7 to 14 business days, depending on your exact location in Australia.

  • Dispatch Location: Items are shipped directly from our international partner facilities.

5. Returns & Cancellations We want you to love your new wardrobe additions. If an item isn't quite right, please refer to our separate Returns & Refund Policy for detailed instructions on how to process a return and the associated conditions.

6. Liability & Delivery Accuracy We move quickly to get your order ready. It is the customer's responsibility to ensure that the shipping address provided at checkout is 100% correct.

  • Address Errors: If you notice a mistake, contact us immediately. We cannot be held responsible for parcels delivered to an incorrect address provided by the customer.

  • Lost or Stolen Parcels: Once the official tracking information indicates that the parcel has been successfully delivered to the provided address, Kylie & Luke Melbourne is no longer liable for any loss, theft, or damage.

7. Intellectual Property Our brand identity, including our name, logo, text, images, and website design, is the exclusive property of Kylie & Luke Melbourne. We kindly ask that you do not copy, reproduce, or use our content without our explicit written permission.

8. Customer Care & Feedback We value our community. If you have a complaint, feedback, or simply a question about your order, please reach out to us in writing at info@kylielukemelbourne.com. Our dedicated team aims to respond with a helpful solution within 24 to 48 hours.

9. Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Victoria, Australia.

Contact Information

  • Boutique: Kylie & Luke Melbourne

  • Email: info@kylielukemelbourne.com