Secure Payment Policy

Secure Payment Policy

At Kylie & Luke Melbourne, your security and peace of mind are our top priorities. We want your shopping experience to be as smooth, enjoyable, and safe as possible. Below you will find all the details regarding how we process your payments.

1. Accepted Payment Methods To ensure a fast and highly secure checkout process for our Australian customers, we operate a streamlined payment system. We exclusively accept major credit and debit cards. You can confidently complete your purchase using:

  • Visa

  • Mastercard

  • American Express (AMEX)

Please note: All transactions on our website are processed in Australian Dollars (AUD). If you are shopping with an international card, your bank may apply a standard conversion rate.

2. Bank-Level Security & Encryption We take the protection of your personal information very seriously.

  • SSL Secure Connection: Our entire checkout process is protected by industry-standard 256-bit SSL (Secure Socket Layer) encryption. This means that all data passed between your browser and our website is private and secure.

  • No Data Storage: We use certified, top-tier payment gateways to process your transaction. Your full credit card details are never stored on our servers or accessible to our team.

3. Payment Processing & Order Confirmation When you place an order, the payment is authorized and captured immediately.

  • Your order will only be moved to our processing and fulfillment team once the payment has been successfully completed and verified by your bank.

  • If a payment is declined, please check that your billing address matches the one registered to your card, or contact your bank for assistance.

4. Refunds & Reversals If your return is approved (in accordance with our Returns & Refund Policy), or if an order cancellation is granted before dispatch, the funds will be returned to you promptly.

  • Processing Time: Please allow up to 14 business days for the refunded amount to appear on your bank statement.

  • Original Method Only: For your security, refunds can only be issued back to the original credit card used for the purchase. We cannot refund to a different card or bank account.

Need Assistance? If you experience any issues during checkout or have questions about a charge on your statement, our team is ready to help. Please reach out to us at info@kylielukemelbourne.com.